Frequently asked Questions
Can I Exchange or Return a Product?
Yes you can return your purchased product for an exchange or refund, as we want you to be satisfied with our products. Contact Us with us if you would like to initiate a return or exchange.
Free shipping on product exchanges is offered on Orders above AUD150.
Any Cycling Couture Product can be returned for a refund. You are however responsible for the cost for the return shipping of the product. We recommend sending returns via registered post as we do not accept responsibility for lost items.
Its OK if you try our product for sizing and find you need to exchange it with us. Just make sure you return it unused, unworn, unwashed, with all the garment labels still attached, and in the original packaging.
The product must be returned within 14 days of purchase for Australian Orders and within 28 days for international Orders.
Can I backorder a Product?
The product page for a kit or specific product will allow back orders when we are manufacturing more of that item and awaiting delivery. You can order the item. We will arrange delivery of the item as soon as it comes into stock.
If you no longer wish to proceed with the order, you can cancell your order for a full refund. Contact us to arrange a cancellation and refund.
How do I enter a Coupon?
You can enter a Coupon in either the Cart or Check-out pages.
When you view your cart, below the Product items table, there is a box where you can enter and apply a Coupon. Once your coupon is entered, click on the Apply Coupon Button and the order will then be updated with the coupon’s offer.
During check-out, click on the message at the very top of the page : “Have a coupon? Click here to enter your code”. The message once clicked will open up a box where you can enter the coupon’s number. The order will then be updated with the coupon’s offer.
How do I claim my Points against my new order?
During check-out, click on the message at the very top of the page : ” Use your Points for a $XX.00 discount on this order! Apply Discount Now “. The message, once clicked will open up a box where you can enter how many points you wish to apply to this order. The order value will then be updated with the points redeemed.
How Can I Change My Order?
Contact Us immediately if you want to change your order. If we have not yet dispatched your order we will be happy to change it.
Unfortunately once we have dispatched your order for delivery we cant change it
Do I need an account to place an order?
Yes you need an account to place an order. We need to know who you are to make sure you get your order. We also value you immensely as a customer.
How do I place an Order?
You place your order via the online store. Select products and add them to the cart. When you ready to complete your order, go to checkout, fill in your details and select place order.
Who should I to contact if I have any queries?
Please use the Contact Us page on this website.
What Shipping Methods Are Available?
Cycling Couture uses Australia Post as our main shipping partner. We try to use satchels in which 1-3 garments can fit into.
We use Regular Australia Postal services. Please Contact Us if you require urgent delivery services.
What if I want my order URGENTLY?
No problem. If your order is urgent, please Contact Us with us directly and we can arrange an alternative shipping method such as express. Please note this may attract an additional postal charge.
Do You Ship Internationally?
Yes we do. We try use the most economical international shipping methods available to us – Australia Post’s International Standard Satchels.
If you require an URGENT shipment please Contact Us with us.
How Long Will It Take To Get My Package?
2-4 Business Days within Australia
3+ Business Days for New Zealand
6+ Business Days for Europe, Asia and USA
What Payment Methods Are Accepted?
We accept Visa, Master Card and PayPal.
Are there any Credit Card Surcharge Fees?
We do not charge you any credit card surcharges.
Is Buying On-Line Safe?
To try protect your transactions we use a SSL Certificate (see the green lock in your URL browser window). We selected our credit card payment gateway based on its ability to protect data.
We DO NOT store your credit card or PayPal details anywhere within our site or on any of our databases. You do have the option at checkout to save your credit card details but this is with our payment gateway partners.